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doi:10.22028/D291-35672 | Title: | Unethical Product Returning As a Function of Consumers´ Experienced Psychological Distance |
| Author(s): | Spilski, Anja Gröppel-Klein, Andrea Jungfleisch, Hannah Bsdurek, Anja |
| Editor(s): | Geezy, Ayelet Griskevicius, Vladas Williams, Patti |
| Language: | English |
| Title: | Advances in consumer research : volume 45 (2017): ACR 2017 San Diego : [the 48th annual conference of the Association for Consumer Research (ACR) was held at the Manchester Grand Hyatt Hotel in San Diego, California, October 26-29, 2017] |
| Startpage: | 896 |
| Endpage: | 897 |
| Publisher/Platform: | Association for Consumer Research |
| Year of Publication: | 2017 |
| Place of publication: | Duluth, MN |
| Title of the Conference: | ACR 2017 |
| Place of the conference: | San Diego, California, USA |
| Publikation type: | Conference Paper |
| Abstract: | Unethical product returning refers to an abuse of a firm’s returns policy by a consumer. We analyzed the influence of psychological (social) distance on the probability of unethical returning. Retail channel, firm size, and personalization strategy were shown to influence consumers’ experienced social distance and consequently probability of unethical return. |
| URL of the first publication: | https://www.acrwebsite.org/volumes/1023759/volumes/v45/NA-45 |
| Link to this record: | hdl:20.500.11880/32533 http://dx.doi.org/10.22028/D291-35672 |
| ISBN: | 978-0-915552-77-1 |
| Date of registration: | 4-Mar-2022 |
| Notes: | Advances in consumer research ; volume 45 (2017) |
| Faculty: | HW - Fakultät für Empirische Humanwissenschaften und Wirtschaftswissenschaft |
| Department: | HW - Wirtschaftswissenschaft |
| Professorship: | HW - Prof. Dr. Andrea Gröppel-Klein |
| Collections: | SciDok - Der Wissenschaftsserver der Universität des Saarlandes |
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