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Titel: What to expect from opening up ‘black boxes’? Comparing perceptions of justice between human and automated agents
VerfasserIn: Schlicker, Nadine
Langer, Markus
Ötting, Sonja K.
Baum, Kevin
König, Cornelius J.
Wallach, Dieter
Sprache: Englisch
Titel: Computers in human behavior
Bandnummer: 122
Verlag/Plattform: Elsevier
Erscheinungsjahr: 2021
Dokumenttyp: Journalartikel / Zeitschriftenartikel
Abstract: Advances in artificial intelligence contribute to increasing automation of decisions. In a healthcare-scheduling context, this study compares effects of decision agents and explanations for decisions on decision-recipients’ perceptions of justice. In a 2 (decision agent: automated vs. human) × 3 (explanation: no explanation vs. equality-explanation vs. equity-explanation) between-subjects online study, 209 healthcare professionals were asked to put themselves in a situation where their vacation request was denied by either a human or an automated agent. Participants either received no explanation or an explanation based on equality or equity norms. Perceptions of interpersonal justice were stronger for the human agent. Additionally, participants perceived human agents as offering more voice and automated agents as being more consistent in decision-making. When given no explanation, perceptions of informational justice were impaired only for the human decision agent. In the study's second part, participants took the perspective of a decision-maker and were given the choice to delegate decision-making to an automated system. Participants who delegated an unpleasant decision to the system frequently externalized responsibility and showed different response patterns when confronted by a decision-recipient who asked for a rationale for the decision.
DOI der Erstveröffentlichung: 10.1016/j.chb.2021.106837
URL der Erstveröffentlichung: https://www.sciencedirect.com/science/article/abs/pii/S0747563221001606
Link zu diesem Datensatz: hdl:20.500.11880/31466
http://dx.doi.org/10.22028/D291-34202
ISSN: 0747-5632
Datum des Eintrags: 2-Jul-2021
Fakultät: HW - Fakultät für Empirische Humanwissenschaften und Wirtschaftswissenschaft
MI - Fakultät für Mathematik und Informatik
Fachrichtung: HW - Psychologie
MI - Informatik
Professur: HW - Prof. Dr. Cornelius König
MI - Prof. Dr. Holger Hermanns
Sammlung:SciDok - Der Wissenschaftsserver der Universität des Saarlandes

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