@article{WoratschekHorbelPopp_2019,
title={Determining customer satisfaction and loyalty from a value co-creation perspective},
author={Woratschek, Herbert and Horbel, Chris and Popp, Bastian},
issn={0264-2069},
doi={http://dx.doi.org/10.22028/D291-31964},
series={11-12},
volume={40},
pages={777-799},
publisher={Taylor & Francis},
journal={The service industries journal},
year={2019}
}